Frequently Asked Questions

How to Order ?

You can buy your MOIs online through MOI London Website. If you have any difficulty shopping the site please contact our customer care team on hello@moilondon.com

How do the MOIs fit ?

Our MOIs are handcrafted women's shoes and most of our models have a standard fit so we recommend you take the number you wear normally. To get an idea of the size of the MOIs, you can visit our Size Guide.

How can I pay for my order?

You can pay for your orders by credit card (Visa, Mastercard) or by bank transfer by sending us an e-mail at hello@moilondon.com

If you would like to receive an invoice, you can contact us by sending an e-mail to hello@moilondon.com within the calendar month in which you place your order.

Can I make a purchase by bank transfer?

Yes, just drop us an email with the model you are interested in, specifying the size. After checking availability, we will send you the coordinates to make the transfer.

Can I pay by cash on delivery?

Unfortunately we do not accept cash on delivery. Follow us on Instagram for upcoming events to visit us at fair or pop up.

Which courier do you use to ship?

All orders are shipped by Royal mail UK.

What is the shipping time?

Generally, 2-5 working days from the time your order is processed, unless the courier is late.

The Moi Shoes I bought are small/large, or I need a return how do I proceed?

We do hope you like your order. However, if there is any reason you want to return the items, you can return any unworn items original packaging within 14 days from the date you received your order. Please email hello@moilondon.com to inform a member of our team of your order number and the item number that your wish to return.

 

The refund will be processed within 14 working days (excluding weekends and bank holidays) from the date we received your returned items. Please keep your receipt as proof of sending when returning your order until you have received your refund. 

 

Once we have completed your return, we will email you letting you know that we have carried out a refund. All refunds are via the original method of payment. It typically takes 3-5 working days from the date we make the refund for it to appear on your credit/debit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.