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  • How do the MOIs fit ?
    Our MOIs are handcrafted women's shoes and most of our models have a standard fit so we recommend you take the number you wear normally. To get an idea of the size of the MOIs, please check the size guide for each style from Product Details section.
  • Can you email me when an item is back in stock?
    To receive a notification when an item is back in stock please visit the relevant product page and click the button “Notify me when available"
  • How do I sign up or unsubscribe from emails?
    To sign up for our newsletter, you can simply use the pop up that appears when you launch our website, or the 'Subscribe' section on the footer of our website. To unsubscribe, you can click the 'Unsubscribe" link at the bottom of any email you receive.
  • How to Order?
    You can buy your MOIs online through MOI London Website. If you have any difficulty shopping the site please contact our customer care team on hello@moilondon.com
  • Do you offer gift wrapping?
    We do not currently offer gift wrapping for online orders.
  • The item I ordered is now in the Sale, can I get the difference refunded?
    If the item you purchased is now on sale, we regret to inform you that we are unable to refund the price difference. Our online pricing is subject to change based on customer demand, stock availability, and seasonal sales. However, you have the option to return the item for a full refund, and if you wish to repurchase it at its current markdown price, you may do so, provided it aligns with our return policy. Please be aware that we cannot guarantee the availability of the item at the reduced price, as it may be purchased by another customer. We understand the frustration this may cause and appreciate your understanding. If you have any further questions or need assistance, feel free to reach out.
  • How can I apply a promotion or discount to my order?
    To apply a discount, simply enter the provided discount code during the checkout process when placing your order. Additionally, we occasionally run promotions where the discounted price is automatically applied without the need for a code.
  • Do you sell gift cards?
    Certainly! You can find our gift card page by clicking on this link. https://www.moilondon.com/e-gift-card
  • Is it possible to modify or cancel my order after placing it?
    If your order has not progressed too far in the fulfilment process, we may be able to assist with changes or cancellations. Please reach out to us promptly at hello@moilondon.com to inquire and provide necessary details.
  • How can I confirm that my order has been successfully placed?
    Upon successful placement of your order, you will receive an email confirmation containing your order details and a unique order number. Please be sure to check your junk folder if you haven't received this confirmation email.
  • How can I pay for my order?
    You can pay for your orders by credit card (Visa, Mastercard) or by bank transfer by sending us an e-mail at hello@moilondon.com. If you would like to receive an invoice, you can contact us by sending an e-mail to hello@moilondon.com.
  • Can I pay by cash on delivery?
    We regret to inform you that we do not offer cash on delivery services. However, we invite you to explore our Events page at <https://www.moilondon.com/events> and follow us on Instagram for updates on upcoming events where you can visit our fair or pop-up locations.
  • Can I make a purchase by bank transfer?
    Yes, just drop us an email with the model you are interested in, specifying the size. After checking availability, we will send you the coordinates to make the transfer.
  • When is the payment for my order processed?
    Your payment will be processed immediately upon the completion of your order with us.
  • What courier is used for shipping?
    All orders are shipped through Royal Mail UK.
  • How long does shipping take?
    Typically, shipping takes 2-5 working days from the time your order is processed, unless there are delays with the courier.
  • What countries do you deliver to?
    We deliver to the UK and Internationally.
  • Is it possible to track my order once it's shipped?
    For all UK orders, shipped via 2nd class Royal Mail standard service, tracking links are not available. If you need the shipping number, please contact us at hello@moilondon.com. International orders, sent through Royal Mail Tracked service, will receive tracking details via email for your convenience. If you encounter any issues, feel free to reach out to us at the provided email address.
  • What is the duration of your returns policy?
    Our returns policy allows for a period of 14 days for all items, both full-price and sale items. Please note that we do not provide return labels, and it is the customer's responsibility to send the item back to our warehouse.
  • What is the typical processing time for a return?
    The processing time for a return is approximately 10 business days.
  • How do I return an item?
    To initiate a return within the 14-day window, please contact us at hello@moilondon.com with your return request. Our team will guide you through the process and provide any necessary instructions for a smooth return experience.
  • Do you provide return labels?
    As a small business, we do not provide return labels. However, you can send your returns back to us using your preferred shipping method.
  • Do you offer exchanges?
    Yes, we do offer free exchanges! If you need a different size, simply contact us at hello@moilondon.com with your order number and your preferred shoe size. Once we receive your original pair, we will promptly process and dispatch your new shoe size at no additional shipping cost to you. We are here to ensure you have the perfect fit.
  • What steps should I take if the item I received is faulty or damaged?
    If you've received a faulty or damaged item, please reach out to us at hello@moilondon.com. Provide your order details and include photos of the issue. Our team will guide you on the necessary steps to address the situation promptly. Your satisfaction is important to us, and we appreciate your cooperation in resolving any issues with your purchase.
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